Clear plans. Considered care.
Booking & cancellation policy
A clear understanding before your island day: confirming a booking, agreeing a price and knowing what happens if plans change.
Last updated 31 October 2026
When your booking is confirmed
An enquiry or the website’s automatic delivery confirmation is not a confirmed booking. Please wait for written confirmation from Scuba Lak, or speak directly with our team by phone or WhatsApp to confirm your booking.
Your booking is confirmed only when the team explicitly confirms the agreed arrangements. A general conversation or an automatic reply is not confirmation.
Your quote, deposit and payment
Your quote depends on the season, group size and dive or activity plan. We confirm the total for your agreed plan before you book—no hidden dive-day extras.
Before you pay, the team will set out the activity or course, date, participants, eligibility, price, inclusions, exclusions and any deposit or balance deadline in writing. Any different course or group terms must be explained and agreed before payment, not added afterwards.
Use only the payment instructions provided through our confirmed business contact channels. The website enquiry form does not take card payments.
What your price includes
Your agreed dive price includes local dive transport, equipment, briefing and guided support, and underwater photos/videos. Confirm the meeting point and media-sharing arrangements with the team.
Flights or ferries to Lakshadweep, onward inter-island transfers, accommodation and entry-permit fees are separate from local dive transport. Book these with the relevant providers and confirm their own inclusions and terms.
For water activities or a course, confirm the exact programme and inclusions shown in your individual quote.
Suitability and your dive plan
Share accurate information about your experience, swimming comfort and eligibility. Complete the required participation forms and follow the instructor’s safety decisions. Discuss medical or suitability questions privately with the team before committing to an activity; do not send health documents through the public enquiry form.
The site, depth, timing and sequence depend on conditions, permissions, participant experience and the team’s assessment. A particular dive site, visibility or wildlife sighting cannot be guaranteed. Certification depends on meeting the programme requirements, not just attending for a stated number of days.
If you change or cancel your booking
Contact hello@scubalak.com or either published WhatsApp number as soon as you need to change or cancel. A request to reschedule is subject to availability; wait for the team to confirm a new arrangement.
For guest cancellations, no refund is available once the guest and team are ready to begin the scheduled dive. This does not describe an operator cancellation for unsafe conditions. Discuss changes and applicable refund terms with the team before paying.
For a cancellation before that point, the team will explain the applicable terms and any refund after considering the circumstances and the arrangements agreed for your booking. Do not assume an automatic full refund or a fixed refund percentage.
Weather, travel restrictions and permit issues
Calmer seas often help visibility, but visibility and wildlife are never guaranteed. Weather, Lakshadweep transport restrictions or entry-permit issues may require a different plan or cancellation. Any eligible refund depends on the circumstances and will be confirmed by the team; no fixed percentage is promised.
Safety takes priority. The guest-cancellation cutoff does not mean that an activity cancelled by Scuba Lak for unsafe conditions is automatically non-refundable. Contact the team to discuss the changed plan, available alternatives and any applicable refund.
Questions about a refund
Ask the team to confirm any agreed refund amount, method and expected processing time in writing. Payment-provider processing may take additional time. No universal processing deadline or refund percentage is promised on this page.
If you have a question about an agreed refund, contact hello@scubalak.com or either published phone number.
Independent travel and accommodation
Scuba Lak focuses on diving and does not sell accommodation packages. We can help you reach local hosts or providers, but your stay is booked independently with the chosen property.
Flights, ferries, inter-island transfers, permits and accommodation have their own providers and terms. Confirm their booking, payment and cancellation arrangements separately. A Scuba Lak enquiry or dive confirmation does not confirm those services.
Contact hours, questions and your rights
The contact desk is normally available every day, 9:00 am–6:00 pm IST. Dive times are arranged separately and may fall outside those hours, subject to the agreed plan and conditions.
If something is unclear, ask the team before making payment. Nothing in this policy limits your rights under applicable law.